| Stage | Process Description |
|---|---|
| Stage 1 | Incident Occurs / Claim Raised |
| Stage 2 | InDrive customer service team validates trip and collects all incident details |
| Stage 3 | InDrive submits incident details to the insurance company (Within 15 days) |
| Stage 4 | Insurance company checks/evaluates the claim incident and registers the loss in the insurance company |
| Stage 5 | Valid Rider/Passenger/Claimant needs to submit all the documents to InDrive customer service |
| Stage 6 | InDrive Nepal reviews all the documents and collects outstanding information if necessary |
| Stage 7 | Insurance company will adjudicate the claim |
| Stage 8 | Insurance company will follow up for additional documents if necessary |
| Stage 9 | After receiving the final documents, the insurance company will process further for the settlement |
| Stage 10 | Insurance company will make payments |
| Stage 11 | InDrive Nepal will receive the settlement |
Claim Settlement Time:
Death/PTD Claim: Maximum 7 days after the complete
document provided by the insured.
Medical Claim: Maximum 15 days after the complete
document provided by the insured.
"Surakshan" Bhawan, Bhagwati Marg, Naxal, Kathmandu